Frequently Asked Questions

AT KCG, our goal is constant – long-term relationships with our customers built on service and trust. That’s why we’re proud to answer a resounding “YES” to all of the questions most frequently asked about our industry:

Does your company offer preventive maintenance, full service agreements, & extended warranties?
– YES

Does your company have it’s own service, installation, and parts departments?
– YES

Are your workers covered by liability insurance while working on the premises?
– YES

Are technicians & vehicles in place to ensure rapid response, 24 hours a day?
– YES

Does your company provide a written estimate?
– YES

Is your company equipped to handle all related HVAC products and services?
– YES

Are your technicians trained and accredited?
– YES

Does your company offer a guarantee on parts and labor?
– YES

Curious about something not mentioned above? Maybe you have a particular concern or issue that you’d like addressed? Contact us for a prompt response!